We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your matter or transaction to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then please contact either David Turney or Bjorn Benckert by email. Details can be found on the team page.

1. We will send you an email acknowledging your complaint within three working days of receipt. We may also ask you to confirm or explain any details.
2. Your complaint will be recorded internally.
3. The partners will review your complaint and will aim to write to you with our findings, including how we propose to resolve the issue, within 20 days of our acknowledgement letter.
4. Where it is not possible to meet this deadline (for example, because further enquiries need to be made), we will write to you to explain and tell you how soon you can expect to receive a full reply. As set out by the Legal Ombudsman, we will ensure that your complaint is fully concluded within eight weeks of our acknowledgement letter.